28 Day Returns
"All" clothing, boots, gloves and helmets can be returned within 28 days from the date of the purchase.
ALL SALE ITEMS ARE NON-RETURNABLE
You must contact us before you return any items to us. You can telephone us on 01202 541220 or e-mail us at parts@hondaofbournemouth.co.uk. When contacting us you will need to give us your name, invoice number and the reason you are returning the product. Please put your original invoice in the parcel so we can process it quicker for you once we receive the item.
You will need to return the goods to Honda of Bournemouth, 5B Leyland Road, Poole, Dorset, BH12 5HB, where all costs to do so are your sole responsibility. The item(s) are to be in a re-sellable condition, with minimal damage to the packaging, unworn, unused and returned together with all original tags and labels still attached to them, including the original invoice. Honda of Bournemouth will refund you the purchase price of the goods - this does not include any postage costs charged for the sending or the return of the goods.
We can’t accept liability for items lost on their way back to us, so we recommend you send your parcel "recorded delivery" to ensure it's safe return to us. We do not refund or exchange goods until they have been returned safely to Honda of Bournemouth and in the original condition, with any tags still attached.
Genuine Honda parts below £50.00 are non-returnable, non-refundable, under any circumstances. Parts over £51.00 are returnable and refundable but you will be charge a 20% surcharge cost for stock.
Exclusions
All apparel purchases on finance can only be refunded if returned, and received by Honda of Bournemouth, within 10 days of purchase. (Honda Finance Europe has a 14 day cooling off period). All parts can only be refunded if returned, and received by Honda of Bournemouth, within 7 days of purchase.
Electrical/Painted items
Please be aware that Electrical items and any colour panels are non-returnable, non-refundable, under any circumstances. If you are in any doubt please call on 01202 541220 before ordering online, and ask for the Parts Department - we will require your chassis number to check for you, so please have this to hand when you call.
When ordering items that are colour matched, such as fairing panels, you will need to check the colour-code of your bike against the part number you are ordering. The colour-code can be found, in most cases, on a white sticker panel under the removable seat on road bikes. If in doubt, please call 01202 541220 before ordering and have your chassis number to hand so we can double-check this for you. Please be aware that painted items such as panels or seat cowls are non-returnable, non-refundable, under any circumstances. If you are in any doubt please call on 01202 541220 before ordering online, and ask for the Parts Department.
Genuine Honda Accessories
Please be aware that all Genuine Honda Accessories such as top boxes and panniers and all other accessories are non-returnable, non-refundable, under any circumstances. If you are in any doubt please call on 01202 541220 before ordering online, and ask for the Parts Department - we will require your chassis number to check for you, so please have this to hand when you call.
Note: Honda of Bournemouth reserves the right to make a 20% restocking charge for the return of any goods, the contract for which are cancelled outside the 7 day cancellation period. This applies to Genuine Honda parts and accessories.
Your statutory rights are not affected.
