Disclosure Document - Honda of Bournemouth
Initial
Please read this document carefully before purchasing any regulated products.
Honda of Bournemouth Ltd, Address: Leyland Road, Poole,
Dorset, BH12 5HB TEL: 01202 541220
Honda of Bournemouth Ltd is authorized and regulated by the Financial Conduct Authority (FCA) under reference number
673601. Our permitted activities include acting as a credit broker, not a lender.
Finance
We function as a credit broker, connecting you with a limited number of lenders and their financing products.
We act as their agent for this introduction and provide information on the available products, enabling you to make an informed decision about how to fund your purchase. Our services are not those of an independent financial advisor. We do not charge you a fee for our services. Typically, we receive a commission from the lender we introduce you to, either
as a fixed fee or a fixed percentage of the borrowed amount. As a credit broker, we work with a select group of lenders/brokers who offer a variety of products suitable for your purchase. We will explain the key features of these products to you.
HONDA FINANCE – CLOSE MOTOR FINANCE
For certain vehicles, especially new ones, we usually introduce you to the lender who can provide the most attractive
package, considering factors like interest rates, residual valuations (where applicable), and other contributions. If this lender cannot offer finance or the vehicle is not typically placed with them, we will introduce you to other lenders on our panel.
The lender we introduce you to and the available rates depend on various factors, including the vehicle, your personal circumstances, and the likelihood of the lender accepting your application based on the information provided. Lenders typically pay us a commission based on the vehicle model or borrowed amount.
Different lenders may offer different commission rates for such introductions. Some lenders may also provide us with
preferential rates for financing our vehicle stock and supporting our training and marketing efforts. However, the amounts they and other lenders pay us do not affect the amounts you pay under your finance agreement, which are determined by the lender. If you would like to know the amount of any remuneration we have received from the finance provider, please feel free to ask us. All finance applications are subject to status, terms, and conditions. These offers are available to UK residents aged 18 and over, and guarantees may be required.
Basis of Our Service
We take steps to ensure that any recommendation we make during our advisory process is suitable for your
needs and demands at the time it is made. To assess your demands and needs accurately, we may request information about your personal circumstances and objectives. Providing accurate and relevant information is crucial.
Your Protection
Our aim is to provide excellent service, but if you have any cause for complaint, you can contact us by email,
in writing, or by phone:
Honda of Bournemouth Ltd Leyland Road, Poole, Dorset, BH125HB Tel: 01202 541220
If you remain dissatisfied, you have the right to ask the Financial Ombudsman Service to review your case. Write to the Financial
Ombudsman Service at Exchange Tower, London, E149SR, or call 0800 023 4567 or 0300 123 9123. Visit their website at www.financialombudsman.org.uk for more information.
To confirm Honda of Bournemouth's authorization, you can contact the FCA at 0800 111 6768 or visit their website at http://www.fca.org.uk/register. As an organization, we are committed to delivering good consumer outcomes
throughout the sales process and beyond.
Before the sale, you can expect:
- Clear communication of any significant exclusions or exceptions to the policy.
- A transparent statement of the price, including a breakdown of interest charges (where applicable).
- Information about your cancellation rights and our complaints procedure.
- Copies of your documentation or information about when these documents will be
dispatched.
After the sale, you can expect:
- No barriers to cancelling your policy within regulatory time frames.
- Timely and professional handling of any complaints. If you feel unfairly treated by our staff at any time, please contact us using the address or telephone number provided above.
Distance Marketing Rules
Under distance marketing rules, you have a 14-day cooling-off period during which you can cancel the purchase of the vehicle. However, this cooling-off period does not apply if you are obtaining the vehicle on finance. The finance company will provide full details
in their pre-contractual information.
Confidentiality and Data Protection
We will only disclose your information to third parties for the purpose of providing, arranging, administering, and renewing finance and insurance contracts, as well as monitoring and enforcing compliance with regulatory rules and codes. If you wish to know
where your information will be sent and for what purposes, please ask us. Your information will be retained for up to twelve
years. During this time, you have the right to access the information held and understand how it has been processed. If you wish to exercise these rights or have concerns about how we process your data, please contact the Data Protection Officer at:
Honda of Bournemouth Address: Leyland Road, Poole, Dorset, BH12 5HB Tel: 01202 541220
If your concerns remain unresolved, you can refer the matter to the Information Commissioner's Office. Further details about your
rights and how to lodge a complaint can be found on the Information
Commissioner's Office website (www.ico.org.uk/for-the-public).