Terms and Conditions

1. These terms: January 2025

1.1 What these terms cover. These are the terms and conditions on which we supply motorcycle riding CBT test day and courses (‘services’) to the person using our site to buy services from us (‘you’ or ‘your’).

1.2 Why you should read them. Please read these terms carefully before you book a test or course with us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information about us and how to contact us

2.1 Who we are. We are Honda of Bournemouth Limited a company registered in England and Wales, with registration number 05787157 (‘we’, ‘us’ or ‘our’). Our registered office is 5b Leyland Road, Poole, Dorset BH12 5HB. We are registered with the Information Commissioner’s Office, registration number ZA539943. Our VAT number is GB 887 7288 46.

2.2 How to contact us. You can contact us by emailing us at stuart@hondaofbournemouth.co.uk or by telephoning us on 01202 541220 or by writing to us at our registered office noted above.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 The contract. These terms together with the information provided in your booking, comprise the contract between us for provision of the services. It is automatically assumed that once payment or part payment has been made by you, these terms have been accepted by you without amendment.

3.2 How we will accept your booking. Our acceptance of your booking will take place when we email you to accept it (whether you have booked a test or course via our website or by telephone), at which point a contract will come into existence between you and us.

3.3 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this in writing and refund any payment made by you. This might be because of unexpected limits on our resources which we could not reasonably plan for, because a test or course is oversubscribed or because we have identified that the type of test or course is not suitable for you.

4. Your rights to make changes

4.1 We may, at our absolute discretion, allow amendments to be made to bookings but in any event, will not do so unless amendments are requested within 14 days of us having accepted your booking and you have not yet attended your test day or the start of your course. If you wish to make a change to your booking during that time, please contact us. We will let you know if the change is to be granted. If it is possible we will let you know about any changes to the price of the test or course, the change of timings and anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Any successful amendment to your booking will carry a £50 administration fee (in addition to any increase in price).

5.  Our rights to make changes

5.1 Minor changes to the services. We may change any element of our tests or courses to reflect changes in relevant laws and regulatory requirements, for example, there may be a change in laws surrounding health and safety such that we need to change some of the content of our courses, and/or where necessary to accommodate the smooth operation of our business and portfolio of services.

5.2 More significant changes to the services and these terms. If we need to make more significant changes to the services, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any courses paid for but not provided.

6.  Providing the services

6.1 Standard of services. We will deliver a test or course of sessions on the date(s) agreed with you during the booking process, and in accordance with all legal requirements and regulations as required by the Driver and Vehicle Standards Agency (‘DVSA’).

6.2 Different courses. Full license Courses and Step-Up Courses include all training to reach the standard required for the Module 1 and Module 2 test. The course price includes training, motorcycle use, the use of protective clothing and accessories, together with the initial Module 1 and Module 2 tests. In the case of a Module 1 or Module 2 failure, you will be liable for the cost of any re-test together with a minimum of a half days’ training session.

6.3 Insurance. We will provide such insurance as is legally required for us to conduct training both on and off road. You will not be charged for any damage to any motorcycle that is provided to you as part of the course, unless you have disregarded the instructions given to you by us. Personal accident insurance is not included in the cost of a course and you may wish to consult your own insurance broker.

6.4  What will happen if you do not give required information to us. We may need certain information from you so that we can assess whether we feel a test or course is right for you. We may contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract (and clause 10.2 will apply). We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

6.5 Reasons we may suspend the supply of the services to you. We may have to suspend our tests or courses to deal with technical or organisational problems. We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. If we have to suspend any test or element of a course for longer than 4 weeks, you may contact us to end the contract. In that case, we will refund any sums you have paid in advance for the test or such part of a course which has not yet been attended.

6.6 We may also suspend services if you do not pay. If you do not pay us for the services when you are supposed to, and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you. As well as suspending the services we can also charge you interest on your overdue payments at the rate of 8% a year above the base lending rate of The Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

6.7 Health and safety. Whilst we will ensure that we provide a safe environment within which you can learn, attendance on any of our tests or courses is at your own risk entirely. You understand that motorcycle riding involves a high degree of risk that can lead to personal injury or death. When booking a course, you accept these risks and hazards. Subject therefore to clause 14, we accept no liability for accidents or injury incurred during your test or course.

6.8 Course progression. If you are unable to progress with your course at a reasonable rate (as determined by our fully qualified DVSA-approved instructors), or you are impeding the reasonable progress of other participants on the course, or you are unable to achieve a safe minimal standard of riding ability, your test or course may be stopped. Specifically:

(a) In respect of CBT tests: if your rate of progress is too slow and prevents other participants from completing the CBT course and gaining their DL196 CBT Certificate, you will be notified during the training. You will need to rebook to attend (and pay for) the entire course again;

(b) In respect of Full Licence training: if your initial riding ability is not sufficiently safe to proceed on a DAS-type motorcycle at the start of the course, your course may be stopped. This decision is at the discretion of your DAS Instructor, whose judgment is final and made in accordance with safety requirements. Additional practice on your own motorcycle and/or further training from us (at your expense) may be necessary until you are ready to safely start the course;

(c) In respect of Full Licence testing: if, prior to your Mod1 or Mod2 DVSA test, you have not achieved a suitable test standard, we may not take you to the test. DVSA regulations require that candidates are fully prepared, and we are unable to present anyone to the DVSA who does not meet these standards. You will need to rebook to attend (and pay for) the test again.

7. Your suitability and obligations

7.1 Arrive on time. You must arrive at least 15 minutes prior to your test or course start time. If you are more than 30 minutes late, we may refuse you entry to the course, and no refund will be issued. As a result, you will need to rebook at the full test or course price.

7.2 Your suitability. It is your responsibility to ensure that you engage fully with the test or course. It is your responsibility to make your instructor is aware at any stage of any issues which may be causing you difficulty in fully engaging with the session, or that may impair your ability to complete the test or course which include any physical or medical condition or otherwise that could adversely affect your safety or training. You are responsible for always acting in accordance with the directions and advice given to you by your instructor during the test or course. You understand that attendance on the test or course is no guarantee of a test pass or successful completion of it.

7.3 What to bring. You must bring with you the items set out in the ‘What to bring’ section of our website. If you fail to do so, we may refuse you entry to the course, and no refund will be issued. As a result, you will need to rebook at the full course price.

7.4 Valid licence. We are required by law to confirm the validity of your licence. It is therefore necessary for you to carry a valid full or provisional UK licence, with the appropriate categories, at all times (including a CBT certificate, if applicable). You must allow our representatives to inspect your licence on reasonable request, at any times during your session.

7.5  Eyesight check. You are legally required to demonstrate the ability to read a UK number plate at a distance of 20 metres. If it is necessary for you to wear glasses, or contact lenses, to read over this distance then you must wear them at all times during your sessions. Your ability to complete this basic eyesight test is a term of the continuation of your course. If you are unable to read a UK number plate at the requisite distance, you will be refused entry to your session and will not be entitled to a refund.

7.6  Theory test. It is your obligation to ensure that you have a valid theory test and can present your valid theory test pass certificate on the day of your session. A theory test will be required when taking any module 1 or module 2 motorcycle test. If you are unable to present your valid theory test pass certificate, you will be refused entry to your session and no refund will be given.

7.7 Equipment we will provide. We will provide safety equipment in the form of a motorcycle quality jacket, high visibility jacket, motorcycle quality gloves, and a European standard motorcycle helmet. We have tried to ensure that we offer a wide range of sizes. It is your responsibility to advise us of the likelihood of a specific requirement for either extra-large or extra small sizes at the point of booking. Failure to do so may lead to an inability to provide safe protective clothing or helmets for your session, meaning that your session cannot take place and no refund will be given.

7.8 Appropriate clothing. We recommend that you wear, as a minimum, sturdy jeans or work trousers, leather boots which cover the ankles, and such additional clothing as is sensibly appropriate in accordance with the prevailing weather conditions on the day of your session. If in any doubt, please ask us for clarification before attendance. If in our opinion you are not appropriately dressed to ride you will not be allowed into your session and no refund will be given.

7.9  Motorcycle suitability. It is your responsibility to ensure that the motorcycle you are using during the test or course (if you choose to supply your own motorcycle) is suitable, including but not limited to this being the appropriate size and comfortable for you to manoeuvre. If in any doubt, you should visit our showroom to assess a motorcycle’s weight and fit, prior to making your booking. It is also your responsibility to ensure that your motorcycle meets with all legal requirements for being on the road. You must provide proof of insurance, road tax and MOT (where applicable). Should you arrive for training on a machine that is not legal or appropriate for the course, your session can not take place and no refund will given.

7.10 Drink and drugs. You will not be able to take part in any session should you be, or should we suspect that you are, under the influence of drugs or alcohol. Should you fail to comply with any instruction, demonstrate any unsuitable attitude or act in any way which will endanger yourself or any other rider or road user we reserve the right to immediately terminate your session. We operate a zero tolerance policy to any kind of behaviour likely to cause danger, inconvenience, or offence to any third party. In the case of any such action your training will be immediately terminated and no refund will be given.

7.11 Refreshments. You are responsible for proving your own refreshments throughout the test or course.

8. Cancelling a booking

8.1  When can you cancel.  As a consumer, for services bought over the phone, by exchange of emails or by using our online booking system, you have the right to change your mind within 14 days of us accepting your booking, without giving any reason (this is known as the cancellation period). This is further explained below. The cancellation period will expire after 14 days from the day that we accept your booking.

8.2  How to cancel. To exercise the right to cancel during the 14-day period, you must contact us using one of the methods set out in clause 2.2, or you can use the model cancellation form at the end of these terms (although this is not obligatory). We would ask that you please let us know at least 48 hours prior to the date of your first session so that this space can be offered to others.

8.3  Using our services during the cancellation period. You acknowledge that if you attend a test or start a course during the cancellation period, you will lose your right to cancel this contract even if the cancellation period has not expired and no refund shall be given for any part of a test or course yet to be provided.

8.4 This does not affect the rights you have if a test or course has not been provided to the required standard. A summary of these rights is provided at clause 12 below.

9. How to end the contract with us

9.1 Tell us you want to end the contract. To end the contract with us at any time after the cancellation period, please let us know by contacting us using one of the methods set out in clause 2.2. If you are entitled to a refund under these terms we will refund you by the method you used for payment. For the avoidance of doubt, we shall deduct any third party test fees which we have paid on your behalf, from any refunds given.

9.2 Failure to attend. If you fail to attend a booked test or part of any other course for any reason, we may, at our absolute discretion, refund the test or all or part of the course that is missed, or we may apply a credit for you to use against a future booking with us, save that in either case, we shall charge a £50 administration fee.

9.3 When your refund will be made. We will make any refunds due to you within 14 days of receipt of any cancellation being made in accordance with clause 8.2 or us otherwise determining, in accordance with these terms, that a refund is due.

10.  Our rights to end the contract

10.1  We may end the contract if you break it. We may cease providing the services at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services;

(c) you are offensive or threatening to our staff; or

(d) you damage, or attempt to cause any damage at or to, any of our business premises or equipment.

10.2  You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 it shall be entirely at our discretion as to whether we provide a refund for any payments made where a test or part of a course has not yet been delivered.

11.  If there is a problem with the services

11.1  Making a compliant. If you have any questions or complaints about the services, please contact us using one of the methods set out in clause 2.2 so that remedial action can be taken if possible. Any complaint must be made in writing within the first 30 days of the test or course finish date.

11.2  Customer feedback. As part of our ongoing industry accreditation process we are required to provide our accrediting body with customer satisfaction information, and to do this we will share your data for survey purposes (in accordance with our Privacy Policy mentioned below). You are not obliged to complete any survey sent to you by the MCIAC accreditation body, however, your feedback will be greatly appreciated.

12. Your rights in respect of defective services

12.1  We are under a legal duty to supply services that are in conformity with this contract. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the test or course you have booked on to will start within this time, you may be charged for that test or part of the course. The Consumer Rights Act 2015 says:

(a) You can ask us to repeat a service if it's not carried out with reasonable care and skill, or get some money back if we can't provide it again.

(b)  If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.

(c)  If you haven't agreed a time beforehand, it must be carried out within a reasonable time.

These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133. Nothing in these terms will affect your legal rights.

13.  Price and payment

13.1  Where to find the price for the services. The price of all tests and courses (which includes VAT) are listed on our website.

13.2  We will pass on changes in the rate of VAT. If the rate of VAT changes between your booking date and the date we supply the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.

13.3  When you must pay and how you must pay. We accept payment through our online system, or by way of bank transfer, credit or debit card (excluding American Express). All tests or courses booked must be paid for in full at the time of booking unless we agree in writing to take only a deposit from you at the time of booking. If a deposit only is taken, full payment for the course must be made within 28 business days prior to the start of the course.

13.4  Verify our bank details first. Please note, we will not accept responsibility if you make payment to an incorrect bank account because of a fraudulent notification without having taken suitable steps to verify its authenticity with us first. Please always include the booking number as a payment reference.

14. Gift vouchers

14.1  All gift vouchers shall be valid for a period of 12 months from the date of purchase. Gift vouchers cannot be exchanged for cash or refunded.

15. Our responsibility for loss or damage suffered by you

15.1  We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the booking process.

15.2  We are not responsible for delays outside our control. We will always follow Government guidelines to allow, so far as is reasonably possible, a Coronavirus-free environment. If our supply of any services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the disruption. Provided we do this we will not be liable for delays caused by the event, but if the provision of any test or part of a course is delayed by more than 4 weeks, you may contact us using one of the methods set out in clause 2.2 to end the contract and receive a refund for any test or part of a course that you have paid for which has not been provided.

15.3  Test cancellations. From time to time the DVSA may cancel tests with limited notice. We have no control over such actions by the DVSA and for the avoidance of doubt, such cancellations are not foreseeable. Where such cancellation occurs, and there is no alternative test availability on the day, we will take such action as is required to rearrange your tests at times convenient for you. There will be no additional charge for these rearranged tests. Should you require additional training due to the change of test date by the DVSA, we reserve the right to charge you for such training.

15.4  We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at clause 12.1.

15.5  We are not liable for business losses. We only supply the services to you for domestic and private use. If you use the services for any commercial or business purpose we shall have no liability to you whatsoever under the contract.

16.  How we may use your personal information

16.1  How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.  You can find a link to our Privacy Policy on our website.

17. Other important terms

17.1  We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. You may not transfer your rights or obligations under these terms to another person.

17.2  Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.3  If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.4  Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

17.5  Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.