Honda of Bournemouth Complaints Procedure

At Honda of Bournemouth, we are committed to providing excellent service and ensuring customer satisfaction. However, if you feel we have not met your expectations, we encourage you to bring your concerns to our attention so we can address them promptly and effectively.

Step 1: Contact Us
If you have a complaint, please write to us, providing the following information:

• Your full name and contact details (email, phone number, and address).
• Details of your complaint, including any relevant dates, times, and names of staff members involved.
• Copies of any supporting documents (e.g., receipts, correspondence, etc.).

Please address your correspondence to:

Honda of Bournemouth
Attention: Stuart August
5b Leyland Road, Poole, Dorset, BH12 5HB

Alternatively, you can email your complaint to stuart@hondaofbournemouth.co.uk  or call us at 01202 541220 to speak with a member of our team.

Step 2: Acknowledgment of Your Complaint
Upon receiving your complaint, we will:

• Acknowledge receipt within [timeframe, e.g., 3 business days].
• Provide you with a reference number for your complaint.

Step 3: Investigation
Our team, will investigate your concerns. This may involve speaking with relevant staff members, reviewing documentation, and assessing the circumstances surrounding your complaint.

Step 4: Response
Once the investigation is complete, we will:

• Provide you with a detailed response, outlining our findings and any actions taken.
• Aim to resolve your complaint within 14 business days of acknowledgment. If we need more time, we will keep you informed of the progress.

Step 5: Further Assistance
If you are not satisfied with our response, you can escalate the matter to:

Honda (UK) - Customer Relations, Cain Road, Bracknell, Berkshire, RG12 1HL

We value your feedback and strive to learn from every complaint to improve our service.